Billing

Billing lives on the Billing page of the dashboard at https://app.prophouse.dev/billing. Payments are handled by Stripe. Everyone in the workspace can see the page; only owners and admins can change the plan, open the billing portal or set the storage limit.

The top of the page shows your plan, your per-seat price, your billed seats (with the seat minimum if your plan has one) and your active seats this month. For plan prices and allowances, see Plans and limits.

Upgrade from Free

Open Billing. On Free, the panel is titled Upgrade.
Choose a plan and billing interval. There is one button per option, for example Indie — $24/active seat, annual or Studio — $47 monthly.
Complete checkout on the Stripe page that opens. Tax is calculated at checkout.
You return to Billing with the message Checkout complete — your plan updates as soon as Stripe confirms.

Checkout starts with one seat per current member, or the plan’s seat minimum if that is higher (three seats for Studio).

Change plan

Once you have a subscription, the panel is titled Change plan and offers the plans you are not on. Selecting one changes your existing subscription in place; you do not go through checkout again. The prorated difference is invoiced immediately, and the page shows Plan changed. The prorated difference was invoiced immediately.

To switch between annual and monthly billing on the plan you already have, email support@prophouse.dev.

Payment details, invoices and cancellation

Select Manage billing to open the Stripe billing portal. Cards, invoices and cancellation live there.

The Invoices table on Billing lists your recent invoices with their period, total and status, with a view link to each one.

When a subscription is cancelled, the workspace returns to the Free plan. Downgrades and cancellation never delete your data. If you are over the Free plan’s 50 GB cap after downgrading, your library stays readable and searchable, but new pushes are blocked until you are back under the cap.

Storage limit

On Indie and Studio, storage above your allowance is billed at $0.04 per GB per month. The Storage limit panel caps how far that can go. By default the limit is twice your allowance, shown with (default).

To change it, enter a new value in TB (in steps of 0.25) and select Set limit. The limit can never be set below your allowance.

When the library reaches the limit, pushing pauses. Search and downloads keep working and nothing is deleted. Raise the limit and pushing resumes immediately.

Storage overage is calculated after each month closes, from the average of your daily peak storage across that month. Storing a large file for one day costs about a thirtieth of storing it all month.

Failed payments

If a payment fails, the owner receives an email and Billing shows a Payment problem panel with the date access will be suspended. You have 7 days to fix the card through Manage billing.

If the payment still has not succeeded by then, the workspace is suspended. While suspended, API requests, including search and requests from the desktop app, plugin and agents, return 402 with the message Workspace suspended. Fix billing at app.prophouse.dev/billing. Nothing is deleted. Access returns as soon as a payment succeeds.